Terms of service
Last updated: 22 October 2026
1. Who we are
renessy.com is operated by Eudock Limited, a company incorporated in Hong Kong.
Eudock Limited
Room 704, 7/F, Tower A, New Mandarin Plaza
14 Science Museum Road, Tsim Sha Tsui East
Kowloon, Hong Kong
Company Registration No. 2896671
Business Registration No. 71404669
Email: hello@renessy.com
2. What this website is
This website presents the RENESSY range. Customers in Canada can buy directly on this website. Visitors from other countries are directed to the Amazon marketplace for their country; when you buy on Amazon, your purchase contract is with the seller of record on that marketplace, and that marketplace's terms apply to the transaction.
2a. Orders from Canada
When you place an order on this website, the seller is Eudock Limited. Your order is an offer to buy; a contract is formed when we send you the order confirmation email. Prices are in Canadian dollars. Any applicable taxes are shown at checkout. Payments are processed by Shopify; we do not store your card details. We deliver to addresses in Canada only. Shipping, delivery times and returns are described in our Shipping Policy and Refund Policy. If a product is shown with a wrong price because of an obvious error, we may cancel the order and refund you in full.
3. Using the website
You may browse and use this website for your own personal, non-commercial purposes. You must not misuse it, interfere with its security or availability, transmit harmful code, or use it for unlawful purposes. We may change, suspend, or withdraw any part of the website at any time.
4. Automated agents
We make product and policy information on this website available to AI assistants and shopping agents so they can describe our products accurately. Information retrieved by an agent is provided for reference. It is not an offer and does not create a contract with us.
5. Product information
We make reasonable efforts to describe our products, materials, and care instructions accurately. Colors may appear differently depending on your screen. For purchases on this website, the price shown at checkout applies. For purchases on a marketplace, the price set by that marketplace applies.
Our product and care information supports normal consumer use. It is not medical advice and is not a promise of a specific health or cosmetic outcome.
6. Intellectual property
The RENESSY name, logo, text, images, and other content on this website belong to us or our licensors. You may not copy, reproduce, or use them commercially without our written permission.
7. Content you send us
If you send us a review, photo, question, or other content, you confirm it is yours to send and does not infringe anyone's rights, and you grant us a non-exclusive, royalty-free license to use it in connection with the RENESSY brand. We may decline or remove content that is unlawful, misleading, or offensive.
8. Third-party links
This website links to third-party services, including Amazon. We are not responsible for their content, terms, or privacy practices.
9. Liability
We provide this website as it is. To the extent permitted by law, we are not liable for indirect or consequential loss arising from your use of the website. Nothing here limits liability that cannot be limited by law. Claims about a product you bought on this website are handled under our Refund Policy and applicable consumer law. Claims about a product you bought on a marketplace are handled under the policy of that marketplace.
10. Privacy
Our Privacy Policy explains how we handle personal information.
11. Changes
We may update these terms. The version published on this page applies from the date shown above.
12. Governing law
These terms are governed by the laws of the Hong Kong Special Administrative Region. If you are a consumer, this does not deprive you of the protection of mandatory consumer law where you live, and you may bring proceedings in the courts of that place.