Where you buy
Every RENESSY purchase in the US and Canada is completed on Amazon.
Shipping & returns
Ordered on Amazon, handled by Amazon
RENESSY products in the United States and Canada are sold through our official Amazon store. Amazon handles the checkout, the delivery and any return — and we stay available for everything about the product itself.
Good to know
Because the purchase is completed on Amazon, Amazon's process governs delivery and returns for that order. Our support covers the product itself — its material, its care and its quality.
Delivery
Your order ships from Amazon. The options, costs and timing that apply are the ones Amazon shows you.
Returns
Returns and refunds are handled by Amazon. Start one from “Your Orders” in your Amazon account.
Delivery
We do not ship these orders ourselves, so we cannot track or reroute them for you. Amazon shows the shipping options, costs and delivery estimates that apply to your address before you order, and again in your Amazon account afterwards.
- For tracking, a delayed parcel or a wrong item, “Your Orders” in your Amazon account is the fastest route.
- Order confirmations and shipping updates come from Amazon.
Returns & refunds
Returns, replacements and refunds for these orders are processed by Amazon, under the terms and timeframes shown in your Amazon account — please start the request there rather than sending anything to us.
- If your question is about the product itself — a defect, sizing, or a care question — write to us and we will help.
- Product support: Amazon purchase support.
NOT SURE WHAT TO DO NEXT?
Tell us what happened and we will point you to the fastest route — or help directly if it is about the product.